#Agate crystal bookends full#

It is rare for an order to truly disappear these days but if it does here is the process: Damage claims must be notified to us within 72 hours of you receiving the delivery in order for us to lodge a successful claim with the courier company.If we no longer have stock of all or part of your order we will refund you for out-of-stock items or arrange a back order (your choice).

We will send out replacement goods at no cost to you.

Take photos of the damaged goods with the packaging - be sure to show any obvious damage to the packaging such as crushing, tire marks (yup, it happens!) and send them to us.

Your purchase is fully covered for damage - here's how it works: We take absurd levels of care with our packaging but occasionally orders are damaged during the delivery process. Please be aware that we only used tracked courier services for international deliveries and costs start at approximately $35 to Australia and $55 further afield. If you wish to purchase from outside of New Zealand we are happy to prepare a shipping quote. If this is not selected at checkout, your order may be delayed until we receive payment for the RD component of your delivery charges. If you would like to have your purchase delivered to a rural address please ensure that you select the RD shipping option. Overnight / Same Day Deliveryĭue to our location in Central Otago, we are unable to offer either Overnight or Same Day delivery services. Our courier partner does not deliver during weekends. Framed art requires custom built crating to avoid glass breakage - costs vary upon size.

#Agate crystal bookends full#

These items will incur additional freight charges, please use the contact form on this page to obtain a shipping quote - be sure to include your full delivery address in the message. If you nominate a PO box your order fulfilment may be delayed until we arrange an alternative delivery address. Please also read about the importance of nominating a secure address to avoid stolen goods. We are not responsible for any costs or inconvenience incurred due to delivery failure of this nature. In the event of failed delivery attempts (card to call) you may have to arrange a delivery time directly with the courier, or collect from the depot. Please specify an address that is occupied during normal business hours (9-5, Mon-Fri). RD customers should add at least 3 days to these targets. North Island (non-RD) customers can reasonably expect delivery within 2-3 working days.

South Island (non-RD) customers can reasonably expect delivery within 1-2 working days. However, if all goes to plan here are our delivery targets: South Island Delivery Targets DeliveryĪll orders are shipped via courier and you will receive an email or text notification once despatched - this will include your tracking details.Īs we ship from a small village at the bottom of the world, delivery times are sometimes not as snappy as in metro areas. Orders placed on weekends and public holidays will be processed and despatched on the next working day. We process orders during weekday shop hours (10-4, Mon-Fri). If, for any reason, we cannot achieve this we will let you know. We endeavour to despatch all web-store orders within 1-3 working days.